EN- Industry Focuses

Unifying POS and surveillance

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Using video technology to influence loss metrics at a point of sale (POS) is not a new concept for loss prevention. Cash theft, intentional voids, sweet-hearting, fraudulent use of credit cards, and unintentional mistakes are examples of losses that occur at POS that video can ultimately help identify. Industry Note Why retailers should consider unifying POS and surveillance Exception reports and video review Many of these incidents can be identified with reporting generated from POS. Exception reports that identify suspicious transactions are good indicators of people or processes that are contributing to loss. The reports can be researched and video of the transactions can be reviewed to validate suspicious activity. Sifting through exception reports and reviewing transactions on video, however, can be quite tedious and time-consuming. Synchronizing POS data with video is a rather common feature that many video systems possess. Some, which are enabled with timing features, are rather basic and show the POS transaction script next to the video of that transaction. This feature has been a popular tool in the loss prevention arsenal for several years. Unification of video and POS Modern IP VMS's have the ability to bring much richer capabilities to the end user, saving time and impacting loss at a much higher rate. True unification of video and POS data can unlock advanced features that allow for easy and fast identification of issues that are being researched. One example is the ability to conduct metadata searches on POS. By conducting a smart metadata search, the VMS can often replicate exception reports within the video system for quick identification. For example, a search for transactions that have multiple voids can be conducted within a metadata search, and the VMS would return video clips of all the transactions that matched that search within seconds. Instead of waiting for reports to run, the unification of POS and video can bring exception reports right into the video system, impacting loss while increasing staff productivity.

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