Program overview · Genetec Professional Services
UPDT:
10-NOV-2025
Genetec Inc.
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respective products.
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Looking for ongoing collaboration and support? Whether it's a few hours per week or full-time, our experts are ready to
become your trusted advisors and help you achieve any goal.
Technical account
management
Linking your evolving requirements to what
Genetec solutions deliver
Giving technical advice to improve daily
operations and system management
Providing remote or on-site support
options that fit your needs
Ensuring you get the most from your
Genetec investment to reach your goals
Dedicated client care
Providing specialized knowledge about
your unique environment
Offering technical support and
maintenance tailored to your setup
Monitoring system health and components
while quickly addressing issues
Sharing best practices and tips to keep
your system running efficiently
How we can help
Project management
Bringing a fresh perspective to your
deployment as your primary
Genetec contact
Bridging communications between internal
teams and external partners
Helping to reduce costs, risks, and any
oversights through the project
Creating a customized plan to ensure your
project's successful completion
Continuous engagement services
"With Genetec Mission Control™, we've been able to streamline the sequencing of tasks for over 30 different situations.
We worked with the Genetec Professional Services team to build out specific checklists for different types of incidents.
When any incident comes up, our operators are guided from response to resolution. This makes their job a little easier and
ensures we're remaining thorough in everything we do."
Luca Aiello
Security Manager at Oxford Properties
