Issue link: https://resources.genetec.com/i/1319812
Continuous engagement services Although some projects have a clear start and end date, other types of services require a continuous level of engagement between us and our customers. When looking for a single point of contact who will become a trusted advisor and ally, Genetec offers recurring services that can help you achieve your long-term objectives while minimizing the impact on your organization and resources. Whether your focus is on design and deployment, day-to-day operations, technical support, and maintenance, or simply having a centralized and dedicated point of contact within our ecosystem, we have the right resource for you. With engagements ranging from a few hours per week to a dedicated full-time resource, our experts will be by your side for the entire lifecycle of your Genetec journey, preparing and helping you every step of the way. What you can expect Day-to-day system optimization and analysis Single point of contact dedicated to your account Tailored support and maintenance Best practices and upgrade planning Proactive health monitoring of Genetec roles Recurring engagements with your specialist How we can help Technical Account Management A Genetec Technical Account Manager (TAM) bridges the gap between Genetec and your evolving business requirements, as they bring expertise and operational recommendations by embedding themselves within your environment. From daily operations to lifecycle management, your TAM ensures you get the most out of your investment in Genetec solutions. With various levels of engagements and services offered either remotely or on-site, our TAM team becomes a force multiplier to help you achieve your objectives. Dedicated Client Care Our Dedicated Client Care team provides a personalized approach to technical support and system maintenance. Your dedicated Genetec specialist knows the ins and outs of your unique environment and will regularly monitor your system's health and various components while responding to any issue that may arise. They will also take a holistic approach to the various issues over time and share preventative measures and best practices to keep your system at peak efficiency, and help you grow and maintain your Genetec environment over time. Project Management Our project managers bring a fresh perspective to your project and become your central point of contact within Genetec, bridging the gap between the various internal and external stakeholders. The project manager helps reduce costs and risks while ensuring constant communication with the certified channel partner while creating a tailored project plan to ensure the successful execution of your project.