Issue link: https://resources.genetec.com/i/1372840
Program overview · Genetec Advantage UPDT: 20-APR-2023 Genetec Inc. genetec.com/locations info@genetec.com @genetec © Genetec Inc., 2023. Genetec and the Genetec Logo are trademarks of Genetec Inc., and may be registered or pending registration in several jurisdictions. Other trademarks used in this document may be trademarks of the manufacturers or vendors of the respective products. System Availability Monitor With Genetec Advantage, your system integrator can access the Genetec System Availability Monitor anytime through our intuitive web-based interface: Remotely monitor your system with real-time statistics on system uptime, mean-time-to-recovery, and downtime Identify potential issues by inspecting raised alarms, and take action before they come to life Self-service training and learning tools Empower your operators by giving them access to the latest system knowledge, tools, and training. Get access to the Advantage Learning Portal that provides basic operator training courses for Security Desk, helping you automate operator onboarding and training. Get basic assistance for quick questions pertaining to Security Desk with the Operator Chat Assistance. This chat does not require any certification and will provide direct access to the Genetec support team. Obtain a voucher for complete end user certification training, allowing a power user or IT Admin to receive training and be certified to access Genetec support by phone, chat, and GTAP. Online self-help tools ✓ Basic operator onboarding courses on the LMS ✓ Online support case management ✓ General technical assistance ✓ Real-time support ✓ Advanced troubleshooting ✓ Premium live chat and phone support ✓ Operator chat assistance ✓ Collaborative support model* ✓ Comprehensive service levels ✓ Software warranty updates ✓ Software releases and hotfixes ✓ System availability monitor ✓ Optional advanced support 24/7 Support ** / Client Care** Access to Professional Services Field Engineering** Deployment Project Management** Genetec Advantage benefits summary * Knowledge interactive transfers from front-line technicians to product support specialists as needed to streamline case resolution. ** Optional with Genetec™ Advantage. Cost: Based on number of connections (camera connection, reader connection or other entity) Duration: 1 - 5 Year terms