3
Adapt to customer
needs in real-time
Optimize your in-store
experience
Consumers are increasingly impatient,
connected, and on the lookout for
bargains. Most shoppers now have
access to a constant stream of
competitive online offers, so retailers
need to cut through the noise by offering
a superior customer experience.
More and more, smart businesses are
investing in their in-store experience as
a way of enticing shoppers in – and giving
them a reason to stay a while.
Retail Sense makes real-time collaboration
and communication between staff easy,
so you can get the right people to the
right places at the right time to make
sure the customer has an experience they
will enjoy – and come back for.
The ability to respond to customers'
needs in real time is what makes good
customer service. Long queues, lack of
stock, poor visual merchandising, and a
lack of sales help are major contributing
factor to customer dissatisfaction.
With Retail Sense, you'll be able to use
data analytics to enhance every aspect
of the in-store experience. From
shorter queuing times to shrewd visual
merchandising and consistent person-
to-person assistance. In addition, you'll
be able to benchmark store-to-store
performance to interpret trends and
make informed strategic decisions.
