Program overview
Sign up for our technical assistance services today
Email us at: DAP@genetec.com to get your quote
UPDATE_JUL-10-2024
Genetec Inc.
genetec.com/dap
DAP@genetec.com
developer.genetec.com
Orientation call: Get your integration project started with a one-hour orientation call with our API & SDK
specialists. They will share personalized tips and tricks to help kick-start your development and can answer a few
of your questions during this session.
Technical support: Get 10 hours of API & SDK troubleshooting support through tickets on the Genetec Technical
Assistance Portal (GTAP). Answers are provided in writing in the ticket, with no call-in support. No Security
Center certification is required to open the tickets.
Personalized guidance: The personalized guidance gives you direct access to our senior development specialists.
You can choose how to spend your bank of personalized guidance time with our API & SDK experts. While some
partners will prefer sporadic calls and remote sessions to address specific questions, others will choose recurring
remote meetups to track the progress of the development and get continuous assistance during the coding phase
of the integration. This service can also be used for API and SDK training.
Training (part of personalized guidance): API and SDK trainings are tailored to your needs. We cover the topics
you need to create the best integration possible and adjust the course to your developers' experience with our
products. It gives our partners valuable hands-on experience coding with our APIs, SDKs, and frameworks and
has been shown to accelerate the pace of development for most of our attendees.
Integration certification: The certification process offers partners the opportunity to benefit from
recommendations provided by our experts, and to prepare for a successful market launch. It is the confirmation of
our collaboration during your development and the starting point for greater potential with your integration.
PluginSDK access: After attending a special PluginSDK training, you'll be able to build more advanced solutions
with our Security Center platform using this specialized tool. Access integration features such as Federation™,
failover, reporting, database management, and more.
© Genetec Inc., 2024. Genetec and the Genetec Logo are trademarks of Genetec Inc., and may be registered or
pending registration in several jurisdictions. Other trademarks used in this document may be trademarks of the
manufacturers or vendors of the respective products.
Additional resources
Genetec Developer: developer.genetec.com
GTAP: genetec.com/portal
Our technical services
Genetec DAP page: genetec.com/DAP
Genetec products training: genetec.com/training
