EN- Industry Focuses

Fiumicino Airport case study

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Inside the operations room Overseeing all those passengers – as well as everything else that happens inside the three airport terminals – is the responsibility of airport operations. Inside the operations room information is gathered and, when necessary, reported to the control chain – or managed and disclosed to the technical authorities – so that incidents can be swily resolved. e team controls thousands of fire sensors and collects video from the 2 ,600 cameras monitoring every part of the airport. Every incident, from the routine to the unexpected, is managed in the operations room by operators who've been selected based on their knowledge of processes, analytical and relational skills, and their ability to self-supervise in stressful situations. A cultured passenger journey "Improving the passenger experience is our mantra," says Bassato. From performances by pianists from the Santa Cecilia Academy, to historic statues of Apollo and Aphrodite, to free wi-fi and tablet stations, Fiumicino understands the importance of keeping passengers happy. Clarity of information plays a crucial role in the terminal buildings, where new directional signage and manned information points keep people moving along at a steady pace. e recently launched Aeroporti di Roma mobile app is designed to accompany passengers through each of the various stages of their journeys. It simplifies everything from parking reservations and check-in to baggage assistance and boarding. Passenger services include a post office, pharmacy, bank, exchange bureaux, restaurants, cafés, bars, duty- free stores, tourist agency, car rental, cabs, first-aid room, and business center. "Security Center is a vital system that's reliable, fast, flexible, invulnerable – and tested daily by continually changing operational scenarios." 3 Airports 4 Rome Fiumicino

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