EN- Industry Focuses

Fiumicino Airport case study

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An investment in security Working in the background, and underpinning every good passenger experience at Fiumicino, is the careful provision of airport security. e team works alongside the security forces to keep people safe, and a sophisticated anti-intrusion system further increases levels of security within the perimeter of the airport. Fiumicino recently introduced the most advanced electronic video surveillance and access control systems available. "ese form part of a complex and sensitive IT architecture that Genetec has implemented through Security Center, which is entrusted with managing, controlling, and processing key information," says Bassato. "It's a vital system that's reliable, fast, flexible, invulnerable – and tested daily by continually changing operational scenarios." So, although the human element is clearly irreplaceable, technolog y is making airport life easier by allowing people to deal with situations more efficiently and incisively. In the pipeline at Fiumicino Rome's strategic position at the heart of Italy means Fiumicino has a vast catchment area. It's predicted that the airport will serve about 100 million passengers by 2044, and the investment plans at Fiumicino mirror that potential growth, with €12bn set aside for works leading up until 2044. Among the pressing objectives are continued improvements to the passenger journey, and a commitment to digital technologies to achieve a truly end-to-end travel experience. Numerous infrastructure projects are planned over the next four years, including rebu i ld i ng t he f l i g ht i n f ra str uc t u re , expanding terminals, reworking existing products, upgrading landside roads, optimizing systems and technological installations, and improving parking lots. "We understand our airport has an important responsibility," says Bassato. "Fiumicino is a showcase for tourists arriving in our country." Progress will be measured by customer satisfaction with the services on offer – the happier the passen- gers, the better. Or as Bassato puts it: "Our philosophy is an obsession with quality – and it's an idea that's driving us forward." Travelers flying from Fiumicino will find 355 check-in desks, 10 information desks, 77 gates, 124 shops, 43 refreshment areas, and 21,131 car and motorbike parking spaces. Aeroporti di Roma is planning construction works at precise time intervals to make sure Fiumicino maintains a balanced relationship between supply and demand, while continuously developing its quality of service. 5 Airports 6 Rome Fiumicino

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