Located 35 kilometers west of the city of Rome, Leonardo da Vinci, Fiumicino is Italy’s busiest airport. Fiumicino recently introduced the Security Center unified platform to help its team deal with situations more efficiently and incisively, and keep passengers safe.
Located 35 kilometers west of the Eternal City, Fiumicino is Europe’s 10th-busiest airport. It operates more than 400 flights a day and serves more than 40 million passengers a year. To provide the operations team with the capacity to handle an annual passenger increase of more than 6%, the airport has installed a new boarding area dedicated to flights outside the EU’s Schengen Area, where passport control for participating nations isn’t required. Coming in at close to 90,000 square meters, its 22 new gates can accommodate more than six million passengers a year.The company
Rome Fiumicino hasn’t always enjoyed a stellar reputation for service. At times overcrowded, it was seen by many as chaotic and in need of modernization. “Four years ago, we were the Cinderella of the rankings,” says Ivan Bassato, Head of Airport Management for Aeroporti di Roma, “but we have worked hard every day to completely change the face of our airport and the services we offer.” That change has been fueled by an investment of more than €1bn to expand terminals, build new infrastructure, improve services, and introduce advanced technologies.The challenge
“[Security Center is] a vital system that’s reliable, fast, flexible, invulnerable – and tested daily by continually changing operational scenarios.”
Ivan Bassato, Head of Airport Management, Aeroporti di RomaResults
After four years, Fiumicino has risen up the rankings to become one of Europe’s most highly rated airports for quality of service. Overseeing all those passengers is the responsibility of airport operations. The team controls thousands of fire sensors and collects video from the 2,600 cameras monitoring every part of the airport. A sophisticated anti-intrusion system further increases levels of security within the perimeter of the airport.
Fiumicino recently introduced the most advanced electronic video surveillance and access control systems available. “These form part of a complex and sensitive IT architecture that Genetec has implemented through Security Center, which is entrusted with managing, controlling, and processing key information,” says Bassato. The technology is making airport life easier by allowing people to deal with situations more efficiently and incisively.
Inside the operations room
Information is gathered in the operations room and, when necessary, reported to the control chain – or disclosed to the technical authorities – so that incidents can be swiftly resolved.
A cultured passenger journey
Clarity of information plays a crucial role in the terminal buildings, where new directional signage and manned information points keep people moving along at a steady pace.
An investment in security
The team works alongside the security forces to keep people safe. Security Center is making airport life easier by allowing people to deal with situations more efficiently and incisively.
In the pipeline at Fiumicino
Over the next four years, the Airport will continue rebuilding infrastructure, expanding terminals, optimizing systems and technological installations, and improving parking lots.Security Center