7
Operations needed to schedule the right number of
staff throughout multiple departments to cater for the
busiest times of the day. There was also a trend for
customers to leave the store without making a
purchase. And the operations manager wanted to cut
down the recurring long queues in the stores.
Using Retail Sense, they get notifications when
departments become crowded, which allows them to
send the right personnel to customers in real time. In
doing so, they maximize the time that staff have to help
shoppers. Their team can better staff the department
over time by tracking historical visits – and open up
new queues when they hit capacity.
Retail Operations Manager
Smooth operations require relevant
and timely insights.
90%
Amount of shoppers
more likely to convert
when helped by a
knowledgeable associate.
Timetrade, The State
of Retail 2015
