Genetec Advantage Checklist
UPDATED:
24-APR-23
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Do you need access to chat support?
Customers can benefit from chat assistance for how-to inquiries
about Security Desk on the Genetec Advantage Learning Portal. This
gives them greater independence and other support outlets when
dealing with more minor, less critical questions or requests.
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Want to resolve issues faster?
With Genetec Advantage, support requests are prioritized for faster
issue resolution. Channel partners can immediately access hotfixes,
receive phone and chat support during business hours, and open
unlimited support cases within the technical assistance portal.
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Looking for ways to simplify your renewal process?
Customers can select a one-year, three-year, or five-year Genetec
Advantage subscription. The subscription costs are calculated
based on the number of connections and will appear separately
in the quote. The add-on coverage will be adjusted proportionally
if the user adds new connections later. This automatic calculation
reduces administration tasks and provides a more predictable
cost structure for future renewals.
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Are you ready to gain more value from your security system?
Learn more about Genetec Advantage
Have you received any formal certification training
from Genetec?
Customers running Security Center Professional and Enterprise
editions are eligible for a free certified instructor-led training
course voucher. The course provides in-depth training on
Genetec systems. It provides users with a certification number,
allowing them to gain complete access to Genetec support
by phone, GTAP, or chat for a three-way collaborative issue
resolution process between the user, the integrator, and Genetec.
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