Issue link: https://resources.genetec.com/i/1498827
A simpler path to premium support services with Genetec Advantage Genetec Advantage Checklist Do you want automatic access to the latest features? Upgrading to Security Center 5.11 allows customers to access all the latest new features for free! A Genetec Advantage contract provides automatic access to software updates, premium assistance and support, and expert advice from the Genetec Professional Services Team. Check your system eligibility before upgrading to Security Center 5.11: • Are you at least one upgrade step away from 5.11? • Do you have an upgrade staging plan? • Have you reached out to support for any upgrade assistance? • Are you connected to GUS or an automated update service? Genetec™ Advantage makes it easier to access expert guidance and specialized support tools. It complements the skills of channel partners and certified end users, giving them on-demand technical assistance to best mitigate issues and expand the value of Genetec investments for years to come. Here's how end users and system integrators benefit from Genetec Advantage: 1 Need help upgrading? The Genetec Professional Services Team is here to help plan upgrades or execute the upgrade for end users! Customers can also schedule your technical consultation hours, included in their Advantage contract. 2 Have you received any Genetec system training in the past year? End users are eligible for one seat per Security Center 5.11 system in our online learning platform. The new Genetec Advantage Learning Portal helps customers automate the training and onboarding of new operators with the help of self-paced learning courses. 3