EN-Feature Notes

With Genetec Sipelia Ring Groups, your visitors can place a call using a nearby device or contact operators for assistance using a published number. Make sure help can be always reached From large airports, businesses and college campuses, to a personal residence, visitors can need assistance. If you or your team are not available to answer the call directly, a Sipelia™ ring group can automatically route the call. Guarantee your security operators are there to answer Being available to answer a call from a visitor is crucial. With Sipelia Ring Groups, visitors can use an intercom, wall phone, QR code, or published number to reach an operator. Whether it's a request for information or an emergency call, a ring group can have several operators in a list to be called one by one until your visitor reaches an available contact. Key benefits Increase reachability to make sure there is always someone available to answer a visitor's call Combine logical call routing with the ability to reach direct In-ward dial numbers (i.e., mobile or landline) Send unanswered calls to different Security Operation Centers or other points of contact based on a particular schedule (i.e., nights, weekends, or holidays) Efficiently handle all incoming operator calls Extend your reach with Genetec Sipelia Ring Groups Allow your visitors to easily request assistance Feature note Industry: Education, Public Safety, Parking Enforcement, Stadiums and Open Spaces, Sled Lower Education, Utilities, Tech/Telecom/Media, Healthcare, Mfg/Wholesale, Property Management, Higher Ed and Oil/Gas/Mining Applications: Security Center, Video Surveillance, Access Control, Sipelia, Category: Operations How we help Increase reachability When a critical situation arises and someone calls for assistance, make sure that they always land on an available operator to speak to from a list of contacts. Allow automated call routing The Sipelia™ Ring Group sends calls to local security operators, additional local ring groups, or remote (SOC) operators. If no one answers, the call can be automatically sent to a DID number, a mobile number, or emergency services. Configure call routing in a flexible way Send a ring group call to another Genetec™ Security Center operator, user groups, SIP device, additional ring group, a federated Genetec system, or a particular DID number like a mobile phone or 911. Manage multi-tenant visitors When a visitor, package, or food delivery shows up, instead of endlessly waiting for someone to answer the building door after 10 seconds, the intercom call can be sent to the resident's phone for a possible voicemail message.

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