Streamline your video request process
Investigator
Select cameras and
recording period relevant
for the investigation
Rejected
Form valid?
Review request to
verify all essential
information is present
Export and upload
requested video
Complete request form
Video is added to case
in Genetec Clearance
Receive an email
invitation to the case
Approver
Cameras are published
in Clearance to allow
investigators to find devices
relevant to the incident
under review.
The investigator fills out
the request form, so
camera administrators can
validate the nature of the
request and ensure that
all necessary details are
received. Users can view
the status of their requests
in Clearance and find
past requests.
An email notification is sent
to an approver to review new
requests. They can ensure all
essential information is valid
before releasing the video to
the requestor.
Once the request is
approved, the videos can be
automatically exported from
Security Center based on
the date and time provided
by the investigator.
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An email notification is sent
to the investigator, once
the available recordings
have been uploaded to
Clearance. Permission
levels can be configured
within the system to grant
the investigator view-only
or download rights.
