Technical support
Genetec
™
Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical
support services available. As a customer of Genetec Inc., you have access to the Genetec
™
Technical Information Site,
where you can find information and search for answers to your product questions.
• Genetec
™
Technical Information Site: Find articles, manuals, and videos that answer your questions or help you
solve technical issues.
Before contacting GTAC or opening a support case, it is recommended to search the Technical Information Site for
potential fixes, workarounds, or known issues.
To access the Technical Information Site, log on to Genetec
™
Portal and click Technical Information. Can't find what
you're looking for? Contact documentation@genetec.com.
• Genetec
™
Technical Assistance Center (GTAC): Contacting GTAC is described in the Genetec
™
Lifecycle
Management (GLM) documents: EN_GLM_ASSURANCE and EN_GLM_ADVANTAGE.
Additional resources
If you require additional resources other than the Genetec
™
Technical Assistance Center, the following is available to you:
• Forum: The Forum is an easy-to-use message board that allows clients and employees of Genetec Inc. to
communicate with each other and discuss many topics, ranging from technical questions to technology tips. You can
log in or sign up at https://gtapforum.genetec.com.
• Technical training: In a professional classroom environment or from the convenience of your own office, our
qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical
training services are offered for all products and for customers with a varied level of technical experience, and can
be customized to meet your specific needs and objectives. For more information, go to http://www.genetec.com/
support/training/training-calendar.
Licensing
• For license activations or resets, please contact GTAC at https://gtap.genetec.com.
• For issues with license content or part numbers, or concerns about an order, please contact Genetec
™
Customer
Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3).
• If you require a demo license or have questions regarding pricing, please contact Genetec
™
Sales at
sales@genetec.com, or call 1-866-684-8006 (option #2).
Hardware product issues and defects
Please contact GTAC at https://gtap.genetec.com to address any issue regarding Genetec
™
appliances or any hardware
purchased through Genetec Inc.
tip.genetec.com | Patroller System Requirements 6.4
EN.400.010-V6.4(1) | Last updated: September 28, 2017 5
