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In case you're wondering, we're open for business.

It comes as no surprise that with the recent pandemic, organizations are facing unique challenges to ensure that their employees and communities stay healthy and that business is affected as little as possible.

How does this affect Genetec partners and end users?

The good news is that our global operations are all 100% functional and our sales, support, and professional services teams are operating at full capacity.

Our contingency plan worked as designed and our teams are working from home.  So, unless you were hoping for a face to face meeting in a Genetec office, you should see no change in the service and support you receive from us.

Rest assured:

- Our support and customer service team is available as usual, and ready to answer any questions you may have. Our logistics are intact, and although we have had a few small delays, there is currently no impact on our ability to deliver products and support

- Developers continue to work on their projects and are looking into clever ways to leverage our technology and our partner ecosystem to help better protect and support our communities during this difficult period and beyond

- Our sales and marketing organization continues to remain at the ready to support any incoming questions or project requirements

How to stay up-to-date with Genetec

To get a daily update on logistics, we invite our partners to visit the “News” section on the home page of the Genetec Technical Assistance Portal (GTAP)*.   

We will also keep our end users updated via our web site, email newsletter, and through our dedicated partners supporting the global Genetec operations worldwide.

Last but not least…

We hope that you and your loved ones are doing well, and while we can't see you in person right now, we're already looking forward to seeing you virtually during Genetec Connect'DX, our 3-day live online conference and tradeshow!   

We hope that you will participate in live Q&As and take advantage of educational sessions, trend panels and product demos available to you online.

Register now


Contact us at

*To log in to GTAP, you must be a Security Center user with the appropriate credentials. If you do not have access credentials, please contact

About the Author

Guy Chenard, Chief Commercial Officer, Genetec Inc.

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