Technical support
Genetec
™
Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best
technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where
you can find information and search for answers to your product questions.
• Genetec TechDoc Hub: Find articles, manuals, and videos that answer your questions or help you solve
technical issues.
Before contacting GTAC or opening a support case, it is recommended to search TechDoc Hub for
potential fixes, workarounds, or known issues.
To access the TechDoc Hub, log on to Genetec Portal and click TechDoc Hub. Can't find what you're
looking for? Contact documentation@genetec.com.
• Genetec Technical Assistance Center (GTAC): Contacting GTAC is described in the Genetec Lifecycle
Management (GLM) documents: Genetec Assurance Description and Genetec Advantage Description.
Technical training
In a professional classroom environment or from the convenience of your own office, our qualified
trainers can guide you through system design, installation, operation, and troubleshooting. Technical
training services are offered for all products and for customers with a varied level of technical experience,
and can be customized to meet your specific needs and objectives. For more information, go to http://
www.genetec.com/support/training/training-calendar.
Licensing
• For license activations or resets, contact GTAC at https://portal.genetec.com/support.
• For issues with license content or part numbers, or concerns about an order, contact Genetec Customer
Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3).
• If you require a demo license or have questions regarding pricing, contact Genetec Sales at
sales@genetec.com, or call 1-866-684-8006 (option #2).
Hardware product issues and defects
Contact GTAC at https://portal.genetec.com/support to address any issue regarding Genetec appliances or
any hardware purchased through Genetec Inc.
techdocs.genetec.com | Security Center System Requirements Guide 5.12
EN.500.100-V5.12.0.0(4) | Last updated: February 6, 2024 41
